Product filter FAQs

Here are some common issues you may encounter when building your filter tree and ways to address them.

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Why don’t I have my desired filter in my filter tree?

After importing data from your Shopify store into Product Filter & Search, the app allows you to create up to 30 filter options in each filter tree based on corresponding product attributes from your store.

If there are some filter options that do not show up in the drop-down of Option Type, there could be down to some reasons:

  • Your store does not have specific product attributes to set up corresponding filter options. For instance, when there is no Color filter option in the drop-down of Option Type, none of your products might have been added the "Color" details. In this case, you can recheck your store and add necessary details to the corresponding attributes, and re-sync the app with your store.
  • These data can be in different formats. In this case, you can consider creating filter options by using product tags and Metafields.
  • There might be errors in the process of syncing our app with your Shopify store. In this case, you can wait for an auto-sync, which automatically runs every ten minutes to check and update any modification you have made to your store or you can sync recent updates by visiting this article.

Why do some product filters not work after I change my Shopify theme?

Your product filters are not working or showing up because you might have not set up the app on that theme. 

Before publishing a theme from the Shopify admin, to have the filtering solutions configured with our app's features on the theme, you need to:

Which conditions of the filter option does your app support?

By default, all filters, which are set up by our app, are subject to the OR condition. It means that when at least one chosen filter value is satisfied, the filter results will show up. 

However, when setting tag and multi-level tags filter options, you can enable the AND condition in the Advanced section on the Edit filter option page. Selecting this condition will present all products that have all selected tags matched. 

Can I import and export my filter trees?

Unfortunately, our app does not support importing or exporting filter trees to common file formats. However, all filter tree data of your store will be preserved when you uninstall the app. When you reinstall the app, you don’t have to spend much time making those settings again. 

However, we can help you when you want to transfer your filter trees between your stores. Feel free to contact us at support@boostcommerce.net for further support.

Why is my filter not displayed properly?

Expired trial or exceeded plan

We offer a free 14-day trial which allows you to test all features of Product Filter & Search. After your trial ends, it will stop syncing your store’s products and one filter tree will come with only one filter option. 

Similarly, your storefront will start to show only one filter option on each filter tree when you have more products than the number of products that your current monthly plan allows.

Blank filter tree

When you associate a collection with a Custom filter tree that does not have any filter options within, there will be no filter trees displayed on the collection page. Even without any filter options, the Default filter tree will not replace the Custom filter tree in this case. To understand more about all filter trees that our app can provide, you can check this article out.

Wrong Theme Template

Our filter trees only work properly on the Default collection Theme Template. In case you set up another template, kindly note that you are required to manually set it up. If you are non-tech savvy, please contact us at support@boostcommerce.net for further support.

Accidentally disabled the filter tree

  • You might have disabled the filter tree by accident.

To enable and disable a filter tree:

  1. From the app’s admin, go to Filter  > Manage filter trees.
  2. Toggle the Status button of the filter tree that you want to enable or disable.

To understand more about all filter trees that our app can provide, you can check this article out.

  • When you associate a collection with a filter tree whose filter options are all disabled, you will not see any filters on your storefront. Have a thorough check of the assigned filter tree and enable its filter options when needed:

To enable and disable a filter option in a filter tree:

  1. From the app’s admin, go to Filter  > Manage filter trees.
  2. Click the filter tree that you want to enable its filter options.
  3. Toggle the Status button of the filter option that you want to enable or disable.
  4. Click Save on the Filter Options page.

Not setting up the app on your current theme

Once you are certain that you have enabled valid filter trees, the main culprit seems to be that you might have not set up the app on your current theme.

Before publishing a theme from the Shopify admin, to have the filtering solutions to be configured with our app's features on the theme, you need to:

If the issue persists, please contact us at support@boostcommerce.net for further support.

Why are some filter values missing?

When checking the displayed filter trees on your storefront, you may notice the filter values are not fully displayed. Filter values can be missing for some reasons:

  • Scenario 1: The filter values do not exist on any product details pages. In this case, you can recheck all your products and make sure that you have added the necessary information to their product details pages.
  • Scenario 2: The products, which contain the missing filter values, are not in the collection to which you have assigned the filter tree. In this case, make sure that the product containing the corresponding filter values is properly added to the proper collections.
  • Scenario 3: Values, which are not displayed, may have been merged. Keep in mind that merged values will replace the old values and therefore cannot be displayed in your filters.
  • Scenario 4: Products with that filter value are in draft mode. To change its status to active, you can follow this guide.
  • Scenario 5: Products with that filter value are out of stock and you have selected Hide out-of-stock product/variant in Filter settings from our app’s admin. 
  • Scenario 6: The quantity of the products/variants that contain missing filter values is zero. When you do not select Show all irrelevant values (product count = 0) in the Filter settings, the products, and the corresponding filter values will not be displayed in your filter trees.
  • Scenario 7: When a filter option has only one filter value and you have selected Hide filter options with only one filter option value in the Filter settings, then you can't see the filter value as well as the filter option containing it.
  • Scenario 8: The missing filter values have been set to be excluded from the filter tree. In this case, you can check your filter option settings just in case you have added missing filter values to the Excluded values section.
  • Scenario 9: When setting up filter options, double-check the products that are added manually. If you don't find the desired filter value, you may have not added that missing filter value.

Note: When entering each value manually, what you enter must be identical to the corresponding information on the product details pages. For example, on product details pages, a value is assigned as Swimwear. When adding values manually, entering swimwear can cause the omission of the filter value.

  • Scenario 10: When the product containing this value is hidden due to Product Visibility, the matching values will not show up in the filter results. You can learn more about Product visibility by checking out this video.
  • Scenario 11: Filter options are wrongly encrypted. Our app establishes a filter tree by inputting product attributes in the store. When the filter option you select in the drop-down of Option type is different from the product attribute on the product details page, this filter option can’t crawl its corresponding filter values.

For example, you may want to create a Color filter option, but you assign color values to the Colour product attribute. As a result, the color values are missing from the filter tree. In this case, you can edit the product attribute name to match the specified text in the Option type drop-down of Product Filter & Search.