Get support
Boost AI Search & Discovery offers many resources, which are Help Center, live chat, and email support, to help you with questions and concerns about the app.
On this page
Help Center
You can visit our Help Center at help.boostcommerce.net.
Our Help Center is high quality, well structured, and easy to follow. We are dedicated to creating this Help Center as we want to provide you with a complete self-service support option. The Help Center acts as a knowledge base for you to reference as you are using our product. We understand that not everybody wants to bring a question to an agent right away, and that is why we want you to have an excellent self-serve portal.
In-app chat widget
We provide an in-app chat widget that allows our customer support agents to assist you right away if you have non-technical issues when using Boost AI Search & Discovery.
To receive our chat support:
- Go to our app-admin page, and click the purple bubble at the bottom right corner of your screen.
- Look for our suggested answers to questions you may have. Should you have any other concerns, select Ask.
- Type your question and your email address in the text box and enter. Our customer representative will send you a support email ASAP.
Email support
We also offer email support. When you have any technical issues or other concerns that you prefer to receive support via email, you can contact us at support@boostcommerce.net and our customer support team will be happy to help you as soon as possible.
Check out an overview of Boost AI Search & Discovery dashboard: