Okendo Integration Guide

📖 Okendo empowers its customer reviews, including many of the fastest-growing direct-to-consumer brands. Here is our guide for Okendo integration with Boost AI Search & Discovery app.

About Okendo

1
App Information

Okendo is a customer marketing platform with all the tools needed to capture and showcase high-impact social proof such as product ratings & reviews, customer photos/videos, and Q&A.

Book a demo to know more about Okendo

2
Okendo Integration Function

  • Display reviews/ratings in the product item.
  • Display the filter option by ratings/reviews.

How to integrate Okendo with Boost AI Search & Discovery

This feature only works with Boost AI Search & Discovery V2 and above. To find out which version of our app your store's current theme is installed with, please follow this article.

1
Install Okendo to your Shopify store's apps.
2

Go to Boost AI Search & Discovery  > Tool > Integration > Select Product reviews tab.

3
Toggle ON the Okendo integration > Select Ok, integrate now.

Note: Please be aware that within each 3rd-party app integration category, only one app can be active at a time. Therefore, if you'd like to integrate another 3rd-party product reviews app, it's recommended to manually toggle OFF this app to avoid any conflict > Select Remove to confirm your action.

💪 In other case, even without toggling off the integration, when you enable another app within the same category, the previously active app will be automatically disabled after your confirmation.

⚠ Please continue following these steps below only if you're using our app's V3 and just in case the automatic integration process does not work for your store after finishing the previous steps.

4
Go to Sync tab > Overview > select Sync recent updates.

5
Go back to Shopify Admin > Sales channels > Online Store > Themes > Find the theme you are working on > Customize.
6
In the Shopify Theme editor > From the left sidebar, select  App embeds > Toggle ON the 3rd app you'd like to integrate. 

At step 6, if you do not find the 3rd-party app in the App embeds' list, no worries, just move on to step 7. Learn more about Shopify's App embeds here

7
Go to Boost AI Search & Discovery > Theme > Find the theme you are working on > Action > Edit visual design
8
Go to Product Item section >  in the area you'd like to add your Product's rating/reviews > Add elements > Product rating.

You can add the Product Rating anywhere in the Product Item. To learn more about this element, visit our article here.

Now you're set and ready to go!

If you encounter any issues during the integration process, please don't hesitate to contact our support team for further assistance at support@boostcommerce.net.


Customize the rating's position for the product items (V2 only)

After the integration, review rating for the product items is automatically enabled. 

By default, review stars are placed under product titles. For placing review stars to a different position, follow this instruction:

These steps below for advanced users whose expertise is in liquid & javascript coding. For further assistance, please contact us at support@boostcommerce.net.

Please find the code line containing [[item <title>]] in the file boost-pfs-filter-html.liquid, and then move it to the place you want:

Okendo integration

If the file boost-pfs-filter.liquid does not exist, please find it in boost-pfs-filter.js:

Okendo integration

To use review stars for filtering, refer to the instruction below:

(Optional) Build a filter option by ratings/reviews.

1
Wait about 3 minutes for the syncs to be done before creating a filter option by review ratings
2

Go to the app's Filter > Manage Filter Trees > From a filter tree, click Add a filter option button > Choose Review Ratings > Click 2 Save buttons. Refer to this article for more details.

Okendo integration
An automation will add/delete metafield in the in-app Metafields setting once the integration is enabled/disabled. Kindly do not remove it.

Okendo integration

If you encounter any issues during the integration process, please don't hesitate to contact our support team for further assistance at support@boostcommerce.net.