Shopify Product Reviews Integration guide

📖 Here is the guide for Shopify Product Reviews Integration with Boost AI Search & Discovery app.

Important Note for Users with Shopify Product Reviews Integration

We understand that some of our valued users have previously integrated the Shopify Product Reviews app with our platform. Please be aware that this app is no longer listed on the Shopify App Store. For further information, please check here. However, if you have already integrated it with our app in the past and continue to use it, rest assured that your integration should continue to function as expected.

While Shopify Product Reviews is no longer available for new installations, existing integrations should remain operational. If you encounter any issues or have specific questions about this integration, please don't hesitate to reach out to our support team for assistance. However, since the app is no longer supported by Shopify, while updates and changes are inevitable, some issues may become impossible to resolve. In that case, we hope for your understanding and rest assured, we are here and always trying our best to help.

Thank you for choosing our services, and please feel free to contact us with any inquiries or concerns you may have. Your satisfaction is our priority.

About Shopify Product Reviews

1
App Information

Shopify Product Reviews allows you to add a customer review feature to your products. This provides a way for your customers to engage with you, as well as each other to encourage sales.

App details: https://apps.shopify.com/product-reviews

2
Shopify Product Reviews Integration Function

  • Display reviews/ratings in the product item.
  • Display a filter option by ratings/reviews.

How to integrate Shopify Product Reviews with Boost AI Search & Discovery

This feature only works with Boost AI Search & Discovery V2 and above. To find out which version of our app your store's current theme is installed with, please follow this article.

1
Install Shopify Product Reviews to your Shopify store's apps.
2

Go to Boost AI Search & Discovery  > Tool > Integration > Select Product reviews tab.

3
Toggle ON the Product Reviews integration > Select Okay, integrate now.

Note: Please be aware that within each 3rd-party app integration category, only one app can be active at a time. Therefore, if you'd like to integrate another 3rd-party product reviews app, it's recommended to manually toggle OFF this app to avoid any conflict > Select Remove to confirm your action.

💪 In other case, even without toggling off the integration, when you enable another app within the same category, the previously active app will be automatically disabled after your confirmation.

⚠ Please continue following these steps below only if you're using our app's V3 and just in case the automatic integration process does not work for your store after finishing the previous steps. 

4

Go to Sync tab > Overview > select Sync recent updates.

5
Go back to Shopify Admin > Sales channels > Online Store > Themes > Find the theme you are working on > Customize.
6
In the Shopify Theme editor > From the left sidebar, select  App embeds > Toggle ON the 3rd app you'd like to integrate. 

At step 6, if you do not find the 3rd-party app in the App embeds' list, no worries, just move on to step 7. Learn more about Shopify's App embeds here

7
Go to Boost AI Search & Discovery > Theme > Find the theme you are working on > Action > Edit visual design
8
Go to Product Item section >  in the area you'd like to add your Product's rating/reviews > Add elements > Product rating.

You can add the Product Rating anywhere in the Product Item. To learn more about this element, visit our article here.

Now you're set and ready to go!

If you encounter any issues during the integration process, please don't hesitate to contact our support team for further assistance at support@boostcommerce.net.


Customize the rating's position for the product items (V2 only)

After the integration, review rating for the product items is automatically enabled. 

By default, review stars are placed under product titles. For placing review stars to a different position, follow this instruction:


These steps below for advanced users whose expertise is in liquid & javascript coding. For further assistance, please contact us at support@boostcommerce.net.

Please find the code line containing [[item <title>]] in the file boost-pfs-filter-html.liquid, and then move it to the place you want:
If the file boost-pfs-filter.liquid does not exist, please find it in boost-pfs-filter.js instead:

To use review stars for filtering, refer to the instruction below:

(Optional) Build a filter option by ratings/reviews.

1
Wait about 3 minutes for the syncs to be done before creating a filter option by review ratings
2

Go to the app's Filter > Manage Filter Trees > From a filter tree, click Add a filter option button > Choose Review Ratings > Click 2 Save buttons. Refer to this article for more details.

An automation will add/delete metafield in the in-app Metafields setting once the integration is enabled/disabled. Kindly do not remove it.

Note: An automation will add/delete metafield in the in-app Metafields setting once the integration is enabled/disabled. Kindly do not remove it.

If you encounter any issues during the integration process, please don't hesitate to contact our support team for further assistance at support@boostcommerce.net.