Privacy & Compliance

At Boost Commerce, we always set Data privacy at top priority. We understand the importance and seriousness of our customer data toward the business.

In this article

Privacy Policy of our app

We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other third parties or companies (other than to specific Shopify merchants you are interacting with, or to third-party apps or service providers being used by the merchants you are interacting with) for the marketing of their own products or services.

Please refer to our Privacy Policy, Data Processing Agreement, and GDPR for more information:

Common questions

1
Why does your app require information about our customer's email address, phone number, IP address, etc.?
Our app  does not read or store the personal data of the customers. In our app, there are 2 types of data we consider that are personal data: Store Owner Information and Store's Customers Information.

  • For Store Owner Information, we will remove all personal details and we only keep the Email (Encrypted in the database), the State/Country of the Store Owner. No Name, Address, or any other personal information is stored in our database.
  • For Store's Customers Information, we do not store any personal data of the store’s customers. Our app receives an Order hook from Shopify to update the availability of related products in the store, which includes some sections of customer information. However, all the personal-related data are automatically deleted as soon as our application receives the hook. Only products-related data are kept for data sync purposes.
2
Why does your app need the Orders permission?
Actually, we need the Orders permission to receive the Order hook, which use to update the availability of the product/variants in real-time. This would help to filter only the available products/variant in the store.

We guarantee that we don't save any info of your orders, we just extract the product in the order and check if it's out of stock or not.

3
Why do you ask for a collaborator account?
With your approval on collaborator request, we can access your store with limited permissions (includes: Products, Apps, Themes) so we can check your issues. You can delete our account whenever you want.

You may find this request in your email box or the Shopify homepage. ( Learn more)

4
We see our data is modified. Are there any causes from your app?
No. Please note that our app  does not have the write permission to modify any data on your store. Please kindly refer to our Data Processing Agreement: https://boostcommerce.net/pages/privacy-policy

5
Does your app remove our Shopify data (Product, Collection, etc.) after uninstallation?
Our app  does not remove/delete any data/information from your Shopify store such as image, product, collection details, etc. We do not have any permission to do so.

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