How to troubleshoot Metafields issues
📖 Below are steps to fix issues about the metafield filter option and customization. To learn more about what Metafield is, refer to
this article.
On this page
Troubleshooting
Metafield is not listed as a filter option
The Metafield filter option has no settings when selected, there's a high chance:
- Your metafields have not been added to the Metafield page
- The Metafield information is incorrect.
Please go to Tools, select Metafields > Add the correct Metafield information with the filter option checkbox selected.
When you see the error message "Incorrect information or metafield not found in products"
You added metafield but it did not index because of invalid information. It will show a notification to inform you which metafield is invalid. The metafield itself will have a badge
invalid next to it.
This could be because:
- There are typos in the metafield namespace or key of the metafield you've added to the Metafield page. Please check the entered information again to make sure it's right.
- The products with the metafield you've added have been completely deleted
- None of your products has any metafields (At least one of your products needs to have metafield to work)
Please re-check the metafield information in your product data. Edit the metafield > Save again > Wait for the process to finish.
When you see the error message "Metafield type not supported or values exceeded 128 characters"
- Check the metafield format:
- We only support single custom metafields and metafield added for certain app integration. Please check if your metafield type is supported or contact support@boostcommerce.net to check.
- Check the Applies to boxes:
- Only the box Display and Search allows the use of metafield with 128 characters or more. If your metafield is checking the Filter option box, please uncheck them.
If you need any further assistance, please do not hesitate to contact us at support@boostcommerce.net.