FAQs about Product Filtering Feature
Here are some frequently asked questions and answers to help you understand more about product filtering created by using Boost Product Filter & Search app.
Why I don't see the product filters in my store after installing your app?
After installing the app, a Standard filter is automatically set up to a duplicated theme: [Boost] Live theme with filter & search 1.
To preview the filter, please go to our app Product Filter & Search > Theme >Theme Setup > Themes with the app's filter & search > Click Preview button next to [Boost] Live theme with filter & search 1 theme
If the issue persists, please contact us at email@example.com for further support.
Why I don't have the Filter by Color or Filter by Size option?
The app needs to sync with Shopify data and uses it to set conditions for creating filter options. The filter options are created based on product attributes (Product Options - Size, Color, etc, Tags, Vendor, etc.) so please make sure these attributes are available.
After the installation, the default filter trees will automatically be created with 3 filter options: Vendor, Product Type, and Price. If you want more filter options, such as Color or Size, you can create by Product options/ Vendor/ Product Type or by Product Tag or by Metafield.
Why the colection filters are not working after I change my Shopify theme?
Can I have different filter menus on different collections?
Yes, you can. You could follow the instruction here to create a Custom filter tree for each collection.
Which condition of filter option (AND or OR) does your app support?
We support both single (OR) and multiple (AND) filtering conditions and you can easily set your desired filtering condition to the filter option.
What's the limit of product filtering of your app?
We don’t limit the number of filter trees in your store.
What’s the limit on filter options per filter tree?
We suggest the best practice for filter options per filter tree is between 10 to 20 options (max is 30 filter options). This is the right amount to help users find the exact product they want without having to navigate through too many options. For more information, please visit here.
How many values can a filter option contain?
We don’t limit the number of filter option values for each filter option.
What is the maximum of product tags your app supports?
Though Shopify limits you to add up to 250 tags to products (Learn more in Shopify article), we don’t limit the number of tags for each filter option.
Can I import/export filter trees?
- Import filter trees: Currently, we haven't supported this feature yet.
- Export filter trees: We haven't supported exporting filter but we can help you to transfer filters from one store to another; feel free to email us if you are interested.