Installation and theme FAQs
Find answers to some commons questions about Installation and Theme
Why does our site look differently/miss some elements after installing your app?
This may come from these below reasons:
1. Your store has other third-party apps installed.
To solve this case, it's recommended to check our current supported apps and follow the corresponding instruction.
2. Your current theme is not in our supported theme list
Currently, we support most of the themes in the Shopify theme store and we can keep its default layout (click here for the supported theme list). If your theme isn't on our supported theme list, we will set up our default layout (view demo) to your store if you keep the installation process.
3. Your original theme was customized before installing our app.
This is a reason because our app detects what theme you are using when installing the filter. Then, the app will install an original version of that theme for you if your theme is in our library.
In this case, you could follow this guide to customize the display of product items to match your theme’s styling and to add custom functionality (theme function like QuickView, wishlist or other apps' integration). We also support to do this work with a customization fee. If you are interested, please email us for more details.
4. Due to the missing notification from Theme Maker's update when the theme is updated.
If this issue occurred with your store, please email us.
How many themes does your app support?
Can your app display more than 70 products per page?
We don't allow more than 70 products per page as it's not good for the page performance nor the user experience (Shopify limits up to 50 products per page as here). You can switch to the Infinite loading pagination type from our setting page.
I have set up your app correctly on an unpublished theme. How do we get it over to the LIVE theme?
The filter tree settings and filter trees are all shared between themes. So you just need to run the Theme Setup process > review it > If it's good to go, publish it by following this instruction so customers will be able to see it.
Can I move all filters from a store to another store?
Yes, it is possible. But please be informed that if you have any filter tree in your target site, it will be overwritten. Email us when this request should proceed.
How to transfer both the entire theme file and the filter to another store?
Please make sure you follow strictly step by step as follows:
- Install our app from the Shopify app listing into the new site.
- Download the theme file from the current site [ Instruction]
- Upload the theme file to the new site. [ Instruction]
- Contact us to transfer filter tree settings from the current site to the new one.
Please be advised that we do not have the authorization to download/upload theme files so please help handle it by yourself. Let us know if there is any hiccup.
Which browsers should use while working with the app?
At the moment, Shopify apps are mostly supported compatibility with Mozilla Firefox, Google Chrome. We would appreciate a lot if you could use one of those web browsers to avoid any unexpected situation.
How to publish the theme with the filter?
By default, the filter is applied to an unpublished theme. If you're happy with it, kindly publish the theme normally in your Shopify Theme area. You may refer to this instruction of Shopify for detailed steps.
How to preview the theme with the filter?
You can see the list of themes with the filter on and preview each of them by following the steps below:
- From our app admin, go to Theme menu > Theme Setup
- In the Themes with app's filter & search section, find the theme you wish to see > Click Preview button next to it.